Terms & conditions

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Please read the following terms and conditions carefully before making any booking, as they contain important information about your rights and obligations.

  • By making a booking with us, you agree to be legally bound by these terms and conditions modified and posted on our website from time to time.
  • Please do not insist or encourage the driver for over speed.
  • Do not leave cash / valuables in possession of the drivers on vehicles.
  • All our drivers are under contractual agreement with the company not to solicit our customers directly or indirectly for any driver services. Also our customers are obligated not to employ any drivers of AJS Call Drivers & Travels on permanent or temporary basis without the consent of the company.
  • Management as well as the driver does not hold any responsibility for any loss, damage, accident, theft or any other type of losses. The service provider shall not be responsible and No liability is attracted with the service provider for any of the aforesaid losses.
  • Unfortunately, if any accident or damage took place due to the driver mistake or any other reason, the service provider will provide the support to claim the insurance amount through insurance agent. Our staff will contact the insurance agent and give them a driver’s original driving license to claim the insurance.
  • The company reserves the right to cancel the confirmed bookings anytime unilaterally owning to the reasons beyond company’s control and purview.
  • Payment should be made by the customers directly to the Drivers.
  • If the driver demands extra amount over our tariff charges, customers can complaint us immediately.
  • In case of cancellation of booking , Customer has to cancel the booking 1 hour prior to start the trip. Otherwise cancellation of charges of Rs.50 will be applicable for call driver bookings.
  • As the service provider we conduct the residential verification of the drivers whom we provided to hirer, but we do not conduct any moral verification of the said driver so we are not responsible for the moral verifications.
  • The service provider is not responsible if there is any dispute aroused between the Hirer and Driver. But if the driver’s behaviour becomes unbearable, the hirer can contact the service provider.
  • For car rentals, rates are inclusive of car with chauffeur, fuel, and insurance. Rates do not include Parking, Toll, Interstate Taxes, Arrival Lounge Ticket Charges, etc. The same will be charged extra, on actuals.
  • Customer should insist the driver to display the company ID card every time the driver reports for your booking. In case of any suspicion or doubt customers should contact the Company customer care number to report.
  • The customer agrees that the driver may only be able to do duty for a max of 12hrs in case of outstation / drop duty, the customer also agrees to provide the driver proper rest and proper facility (Accommodation & Food) or pay the amount as mentioned in our rate chart.
  • The Management is not responsible in case of any incidents if the customers hire a driver directly without office intimation.
  • Entire check-up of the vehicle before the trip starts shall be the responsibility of the owner or authority of the vehicle.
  • In case of any natural calamities, AJS will not be liable for any damage.


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